Careers

Help build a safer internet.

Join our mission to make world-class security accessible to everyone, and work with some of the top security-minded teams and organizations in the world.

Open positions
About our mission

HackerOne is a Digital First Company

Our work is optimized for asynchronous collaboration, knowledge management, and decision-making. HackerOne is creating an industry, and to do that, we must employ the most creative, forward-thinking talent in the market. Our digital first work model allows any Hackeronie to actively contribute to our mission while providing time and location flexibility which are core elements to a healthy relationship between professional and personal pursuits.

Our digital first workplace is based on the following principles:

  • We are a digital first global workforce.
  • We are digital first, not digital only.
  • We are using the right tools.
  • We are accountable to each other.
  • We are open to opportunities.

HackerOne YearBook

HackerOne celebrates 10 years and we created a yearbook to remember the work, people, and milestones that helped us empower the world to build a safer internet. We have a lot to be proud of.

Download the HackerOne YearBook

Culture

HackerOne’s culture results from our people, values, and strong mission. We set out to create a workplace where everyone is valued and heard.

1
Mission-driven hiring
Mission-driven hiring

Our mission is why we come to work every day. We look for candidates who have the same passion for that mission. We are committed to hiring a diverse population of top talent and supporting employee development so they can achieve their career goals.

Diversity, equity, and inclusion
Diversity, equity, and inclusion

HackerOne is committed to creating an inclusive culture because diverse teams increase creativity, belonging, and performance. Building those teams takes intention. At HackerOne, we believe our employees, or Hackeronies, should reflect our global presence.

Our five core values
Our five core values

We recognize that our mission is bigger than us, and therefore we lead with integrity at all times. As a team, we believe that transparency builds trust, so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and autonomy. We win as a team and respect all people.

Learn more about HackerOne’s values here.

Pay equity review
Pay equity review

Our compensation program is built upon the philosophy of ensuring and maintaining internal equity and leveraging local market data to remain competitive. We have a system that bases pay on the internal value and scope of the job, and draws from external job market data to maintain local market competitiveness. This allows us to compensate employees with similar job duties and performance with little deviation while accounting for other factors, such as their experience level, location, and tenure.

Employee Benefits

Keeping our employees healthy and wise is important for a better work experience. We offer benefits and resources to help you prioritize your well-being because we know that happy and healthy employees are engaged employees.

  • Comprehensive medical coverage options that best fit you and your loved ones.
  • Generous time off policy and leave programs for you to recharge and care for yourself and your family.
  • Compensation packages that let you share in HackerOne’s long-term success.
  • Retirement plans.
  • Paid maternity, paternity, and family caregiver leave.
  • Parent-friendly arrangements for return to work.
  • Monthly stipend to support wellness, digital first workforce, and remote expenses.

What our team says

HackerOne provides the most hip work environment in combination with very knowledgeable employees that share not only their expertise but personal stories. You can be yourself and will be rewarded for it.

Christopher
Software Engineering, Groningen

The need for hacker-powered security is only getting greater, and I enjoy being a part of shaping what that will look like for years to come. It's rare to find an organization that allows you to help define an industry and that's what we're doing at HackerOne. The opportunity to work with and learn from some of the most intelligent, creative, and goofy people I've encountered is the cherry on top. 

Liam
Sales, NY

The company culture here is better than any company I have ever worked for ... by a country mile. It's the first time I looked at Glassdoor and found it to be actually underselling how good the culture was.

Will Darbey
Sales, London

Working at HackerOne I've experienced teamwork like no other organization I've worked for. There are five company values that I see my coworkers practice daily but above all we win as a team and represent our values doing it.

Will K
Sales Engineering, NY

As a security analyst, I get to work with the world's best hackers and companies. At any place you work, you improve the security of that one company using one particular technology. At HackerOne, I get to explore and improve the security of multiple companies using various tech and interact with the best of hackers.

Shashank
Security Analytics, Remote - India

H1 is the most caring and supportive company I have worked for. This is true of our employees, hackers, and clients. We work hard, but there is a real work life balance. As a working mum this is critical. I can feel successful in my role at work and at home.

Christine
Sales Management, SF

HackerOne gives me the opportunity to be part of a start-up journey with global social impact (while working from The Netherlands/Groningen).

Robin
Engineering Management, NL

Making the Internet a safer place is a mission that's easy to get behind and one that I'm very proud to contribute to. We're changing the stigma of Hackers and working together to hack for good.

Christina
Sales, SF

I love working at HackerOne because there's never a dull moment. I'm constantly learning. I feel like my work has purpose, and I love the people around me. It checks every box that is important to me in a job. No company is perfect, but the difference here here is that the struggle feels like growth; it doesn't make me worry, it makes me excited.

Tara
Customer Success, SF

Open Positions

  • Community Manager - Hacker Success

    Remote Community
    Based in United Kingdom or Netherlands (Remote)

    Position Summary 
    HackerOne is seeking an energetic and self-motivated community or customer success expert to join our growing global Community Team. The Hacker Success Manager will be part of a dedicated team responsible for hacker relationships, coordinating and monitoring their success, support and advocacy both on and off-platform. Each Hacker Success Manager has a dedicated portfolio of hackers within our global community which they manage throughout their journey at HackerOne. 

    Within their portfolio, they will be those hacker’s dedicated advocates to help support, monitor and increase engagement and connect hackers with new opportunities. They are also responsible for gathering feedback from hackers and working with internal HackerOne teams to improve the hacker experience and platform suite. 

    The Hacker Success Management team crafts great hacker experiences by being our hackers’ most trusted advocates. This dedicated team is new to HackerOne and ideal candidates will be strategic, energetic and self-motivated. 

    Hacker-powered security is built on the foundation that leveraging human creativity to break 
    things will ultimately make us stronger. The HackerOne Community team is no different. We 
    thrive in a fast-paced collaborative environment and are passionate about our global hacker community.

    This position will be located remotely in EMEA or APAC and will report to the Sr. Hacker Success Manager.

    Mission of the Community Team at HackerOne
    The Community Team’s mission is to ensure that HackerOne is the #1 source of education, support, and financial opportunity for our global hacker community. 


    Your Journey at HackerOne

    • This role is integral in achieving HackerOne’s Community growth, retention, support and education strategies. Championing our hackers is the heart and soul of our Community Team, and this role will be integral to the success and empowerment of our global hacker community. 
    • Work with a dedicated portfolio of existing and highly engaged hackers to customize and manage their entire journey on HackerOne, including tracking and monitoring activity, helping to drive engagement and connecting hackers to the right opportunities at the right time to help them grow in their hacking journey
    • You will be these hacker’s biggest champion, both internally within the organization and externally
    • Help these hackers with mediations or other platform related issues, driving for mutually beneficial resolutions
    • Help to build growth goals and core milestones for hackers within your portfolio, monitoring progress and providing support and targeted points within a hacker’s journey
    • Monitor hacker’s internal and external experiences on applicable forums, such as public slack workspaces, Discord servers, Twitter, etc.
    • Serve as liaison between hackers and HackerOne internal departments (sales, engineering, marketing, etc.) in order to ensure that all milestones and requirements are met
    • Support hackers with escalations and keep them up to date on progress toward resolution in the event of any hacker<>customer mediations or concerns
    • Contribute to the refinement of the HackerOne Hacker Success methodology, continuing to build strategy and process improvements
    • When applicable, train hackers on the HackerOne  platform and ensure they are set up for success 
    • Deliver data-driven benchmarking, insights and recommendations aimed at growing a hacker’s connections and engagement on our platform
    • Champion product features on behalf of hackers, and participate in product discussions
    • Support the Community Team on various initiatives, such as  speaking engagements, live hacking/brand ambassador events or other hacker-facing projects
    • In addition to maintaining a manageable cohort of hackers, you will also be responsible for operational support on the Community Team. This can include but is not limited to contributing to the refinement and development of tools utilized by the Community Team such as Gainsight, Discord, Intercom and other existing and new tooling to help with automating tasks and deliverables 
    • Ability to travel, around 10-15%, as required

    Who You Are

    • 5+ years of customer service or community experience, ideally within the security industry
    • Self-directed, action oriented individual with an aptitude and desire to work in fast-paced startup environment
    • Excellent written communication and presentation skills
    • Excellent interpersonal skills and ability to work effectively with a wide range of individuals and leaders across the organization
    • Ability to analyze and solve problems, perform complex tasks and prioritize multiple projects
    • Must be an organized individual who is a strong collaborator, who can leverage cross-functional relationships to build and drive hacker success
    • Naturally curious, investigative, and expert experimenter
    • Outstanding time management skills and ability to manage multiple projects with tight deadlines
    • Experience with Gainsight or other customer management platforms preferred
    • Experience with Asana or other project management platforms preferred

    Employment at HackerOne is contingent on a background check.

    HackerOne is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

    This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    HackerOne Values
    HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.

    What We Do
    HackerOne closes the security gap between what organizations own and what they can protect. HackerOne's Attack Resistance Management blends the security expertise of ethical hackers with asset discovery, continuous assessment, and process enhancement to find and close gaps in the ever-evolving digital attack surface. This approach enables organizations to transform their business while staying ahead of threats. Customers include Citrix, Coinbase, Costa Coffee, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Microsoft, PayPal, Singapore’s Ministry of Defense, Slack, the U.S. Department of Defense, and Yahoo. In 2021, HackerOne was named as a ‘brand that matters’ by Fast Company.

    HackerOne is Digital First
    Our work is optimized for asynchronous collaboration, knowledge management, and decision-making. HackerOne is creating an industry, and to do that, we must employ the most creative, forward-thinking distributed talent in the market. Our remote model allows employees to contribute to our mission while providing time and location flexibility which are core elements to a healthy relationship between professional and personal pursuits.

    #LI-Remote
    #LI-HM1

    Apply Now

  • Counsel, Employment and Compliance

    United States - Remote Legal
    HackerOne seeks a pragmatic, motivated, and collaborative counsel with 4+ years of experience in a law firm and/or in-house at a company. This position will primarily partner with and support the HackerOne People and Compliance Teams.

    As Counsel, you will be a “hands-on” member of the Legal Team and will support the company in its mission to build a safer internet. You will be asked to leverage your working knowledge of relevant laws and your excellent drafting skills to collaborate cross-functionally with teams at HackerOne, all while working in a fast-paced and rapidly changing environment. In this role, you will be a trusted advisor to the business and to the Chief Legal Officer.

    #LI-Remote 
    #LI-CK1

    Your Journey at HackerOne

    • Deliver counseling and support on sensitive and wide-ranging U.S. and global labor and employment issues, including hiring and recruiting, compensation, benefits, leave, accommodations, and related topics.
    • Advise on and assist the People team with employee relations, including investigations, performance management, terminations, and other related matters.
    • Assist the People team develop and implement employment-related forms, policies, and training in the U.S. and globally.
    • Advise on and assist, as needed, in creating, implementing, and managing corporate compliance policies and practices ranging in areas such as privacy and data security to anti-money laundering laws and regulations, sanctions, and OFAC regulations.
    • Serve as a point of contact for subpoenas and litigation matters.
    • Provide general legal support to our global operations on an as-needed basis.
    • Contribute positively to the legal team and to the company.

    Who you are

    • Graduate of an ABA-accredited law school (JD) and bar admission in good standing in your practice jurisdiction.
    • 4+ years of legal experience at a law firm or in-house, ideally at a B2B SaaS or FinTech company.
    • Experience with global labor and employment issues, including hiring and recruiting, compensation, benefits, leave, accommodations, and related topics.
    • Experience working with compliance teams, including drafting and reviewing policies. 
    • Ability to provide clear and pragmatic legal advice to non-lawyers.
    • Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change within a rapidly growing company.
    • Team player with a high level of professionalism and commitment to developing strong relationships with colleagues, internal clients, and teams across the business.
    Employment at HackerOne is contingent on a background check.

    HackerOne is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

    This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

    HackerOne Values
    HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.

    What We Do
    HackerOne closes the security gap between what organizations own and what they can protect. HackerOne's Attack Resistance Management blends the security expertise of ethical hackers with asset discovery, continuous assessment, and process enhancement to find and close gaps in the ever-evolving digital attack surface. This approach enables organizations to transform their business while staying ahead of threats. Customers include Citrix, Coinbase, Costa Coffee, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Microsoft, PayPal, Singapore’s Ministry of Defense, Slack, the U.S. Department of Defense, and Yahoo. In 2021, HackerOne was named as a ‘brand that matters’ by Fast Company.

    HackerOne is Digital First
    Our work is optimized for asynchronous collaboration, knowledge management, and decision-making. HackerOne is creating an industry, and to do that, we must employ the most creative, forward-thinking distributed talent in the market. Our remote model allows employees to contribute to our mission while providing time and location flexibility which are core elements to a healthy relationship between professional and personal pursuits.

    Apply Now

  • Director of Federal Sales, USA

    United States - Remote Sales
    Director of Federal Sales, USA
    HackerOne is looking for a bright, highly motivated, self-starter with excellent communication and interpersonal skills to lead our Federal Sales Team. The Director of Federal Sales will focus on developing and executing Sales strategies to drive revenue within Civilian, DoD and Intel agencies. The ideal candidate will have strong technical knowledge, the ability to effectively communicate with multiple stakeholders and shown success in operating with complex Enterprise sales cycles. This position reports to the Senior Vice President of Sales. The ideal candidate has a history of exceeding monthly, quarterly and annual sales targets and at least 5-7 years managing within the federal marketplace. Cyber security industry knowledge is not a requirement but a plus!

    THE TEAM
    HackerOne is building a world-class sales organization based on methodologies (Command of The Message & MEDDPIC) proven to drive success. We are company builders who aspire to grow both our own skills and the organizational know-how needed to scale our business. Our mission is to expand existing Civilian, DoD and Intel customers to help them run a world class security program by leveraging our products, services and global army of hackers. We are on a mission to make the internet a safer place. HackerOne’s SaaS platform connects our customers with the largest global community of 750k ethical security researchers, to crowdsource security
    testing. As companies accelerate their digital transformation and “software eats the world” we expect the security testing market to grow from 6.1 billion USD in 2020 to USD 16.9 billion USD by 2025. With negative unemployment in security, we believe Hacker Powered Security is the only solution to the quickly expanding talent supply gap. 2000 customers including the U.S. Department of Defense, General Motors, Starbucks and Paypal clearly agree. We live our culture and it drives our success.

    Your journey

    • Onboarding at HackerOne: Sales Bootcamp, Command of the Message, MEDDPIC and Value Negotiation training
    • Improve the operating/strategic plan and execution that drive new customer acquisition and revenue growth within the Civilian, DoD and Intel agencies
    • Player/Coach to recruit, mentor and lead a team of federal sales and business development professionals
    • Identify and develop key partners and channels to increase opportunities and drive revenue
    • Develops & tracks sales metrics and measures success and identifies areas for improvement
    • Continuous strategic and sales process improvement
    • Impacts the overall success of the Federal Sales team

    Who you are

    • 5-7 years of US Federal sales management experience selling software or web technologies to a technical audience (experience in the Internet security market and/or SaaS a plus)
    • Ability to manage a strong sales process using both in-person and online presentation tools
    • Demonstrable experience over-performing in a fast-paced, high-velocity sales environment
    • Adept at understanding and articulating new technologies, and mapping the respective value propositions to customer needs
    • Experience in working and leading virtual sales teams to close business
    • Intellectually curious with a committed Customer mindset
    • Embraces challenges and thrives in ambiguity
    • Able to strategically map accounts and build value propositions
    • Excellent written and verbal communication skills
    • Evidence of over-achievement in past experiences
    • Strong work ethic and attention to detail
    • Promote/expand brand awareness and find new business opportunities by "walking the halls" & building relationships with key influencers/decision makers directly to agency end-users and through partners
    • Demonstrates a strong commitment to customer success and instill a sense of urgency/accountability for results and high performance standards across the team
    • Competency with Salesforce, Google Apps, MS Office
    • HackerOne is a digital first company, and all employees must be able to work and excel in a remote environment.

    Employment at HackerOne is contingent on a background check.

    HackerOne is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.
    This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    {[For US based roles please add:]} Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

    HackerOne Values

    HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.

    What We Do

    HackerOne closes the security gap between what organizations own and what they can protect. HackerOne's Attack Resistance Management blends the security expertise of ethical hackers with asset discovery, continuous assessment, and process enhancement to find and close gaps in the ever-evolving digital attack surface. This approach enables organizations to transform their business while staying ahead of threats. Customers include Citrix, Coinbase, Costa Coffee, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Microsoft, PayPal, Singapore’s Ministry of Defense, Slack, the U.S. Department of Defense, and Yahoo. In 2021, HackerOne was named as a ‘brand that matters’ by Fast Company.

    HackerOne is Digital First

    Our work is optimized for asynchronous collaboration, knowledge management, and decision-making. HackerOne is creating an industry, and to do that, we must employ the most creative, forward-thinking distributed talent in the market. Our remote model allows employees to contribute to our mission while providing time and location flexibility which are core elements to a healthy relationship between professional and personal pursuits.


    Apply Now

  • Enterprise Account Executive, DACH

    Germany Sales
    Enterprise Account Executive, EMEA

    Based in Germany 

    Position Summary 
    HackerOne is looking for an Enterprise Account Executive to generate, qualify and close opportunities with new logos in our Enterprise segment across DACH. This will suit an experienced Enterprise Account Executive with the drive to break down doors and the skillset to help customers understand the transformational value Hacker Powered Security can bring to their business.

    Mission of the Sales Team at HackerOne
    HackerOne is building a world class sales organization based on methodologies proven to drive success, Command of the Message and MEDDPIC. We are company builders who aspire to grow both our own skills and the organizational know-how needed to scale our business. We live our culture and it drives our success.

    Your Journey at HackerOne

    • Sales Bootcamp
    • Command of the Message and MEDDPIC training
    • Security domain expertise training
    • Responsibilities: 100% Focus on new logo acquisition
    • Proactively prospect, identify and develop sales pipeline 
    • Close business to exceed quarterly and annual sales targets
    • Meet and exceed an annual sales quota
    • Build business value cases using Command of the Message and MEDDPIC
    • Use Salesforce.com for lead, account, and opportunity managementDrive the team, company and mission forward
    • Presidents club for top performers

    Who You Are

    • 2+ years of Enterprise Sales Experience
    • Fluent in German and English
    • A drive/track record of hunting and closing new logos
    • Intellectually curious with a committed growth mindset
    • Passionate about selling transformation technology
    • Customer value-centred approach to running your business
    • Knowledge of issues faced by C-Level and Senior IT executives
    • HackerOne is a digital first company, and all employees must be able to work and excel in a remote environment.

    What You Will Do

    • Responsible for a Quota of $1M+ across a portfolio of large Enterprise accounts
    • Identify and develop new business opportunities
    • Own forecasting and deal reviews across a month/quarter/annual basis
    • Quickly upskill your cyber security knowledge positioning the HackerOne platform
    • Drive urgency through the sales cycle working closely with internal partners
    Employment at HackerOne is contingent on a background check.

    HackerOne is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

    This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    HackerOne Values
    HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.

    What We Do
    HackerOne closes the security gap between what organizations own and what they can protect. HackerOne's Attack Resistance Management blends the security expertise of ethical hackers with asset discovery, continuous assessment, and process enhancement to find and close gaps in the ever-evolving digital attack surface. This approach enables organizations to transform their business while staying ahead of threats. Customers include Citrix, Coinbase, Costa Coffee, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Microsoft, PayPal, Singapore’s Ministry of Defense, Slack, the U.S. Department of Defense, and Yahoo. In 2021, HackerOne was named as a ‘brand that matters’ by Fast Company.

    HackerOne is Digital First
    Our work is optimized for asynchronous collaboration, knowledge management, and decision-making. HackerOne is creating an industry, and to do that, we must employ the most creative, forward-thinking distributed talent in the market. Our remote model allows employees to contribute to our mission while providing time and location flexibility which are core elements to a healthy relationship between professional and personal pursuits.

    #LI-Remote
    #LI-MR1

    Apply Now

  • Manager, Software Engineering EMEA

    Netherlands Engineering
    Manager, Software Engineering
    Remote, Netherlands

    Position Summary
    To lead and manage our Enterprise Foundation team, we are seeking an experienced engineering manager. 
    The goal of the Enterprise Foundation is to support HackerOne to move from point solutions to a comprehensive security platform. Designed to meet the needs of large organizations with complex requirements, the platform will support our four core products - Bug Bounty, Pentest, Assets, and Code Review. 
    Our ideal candidate has strong delivery, communication, and organizational skills, and will motivate and inspire our team to achieve project goals. The Enterprise Foundation team builds platform-wide components used by all products, as well as integrating with 3rd parties and vendors.

    What You Will Do...

    • Lead the Enterprise Scale team in developing software that will enable HackerOne to move beyond point solutions to a comprehensive security platform.
    • Ensure project success by setting goals and allocating resources accordingly.
    • Ensure that projects are completed on time and within budget.
    • Hire and train new engineers as needed, and provide ongoing training and professional development opportunities for the team.
    • Communicate regularly with other departments and stakeholders to ensure that project goals are aligned with company objectives.
    • Identify and mitigate project risks, and implement contingency plans as needed.
    • Foster a positive and collaborative team environment, and promote a culture of continuous improvement.

    Who You Are...

    • 4+ years of experience managing engineering teams.
    • Strong leadership, communication, and organizational skills.
    • Ability to motivate and inspire team members to achieve project goals and meet deadlines.
    • Strong problem-solving and analytical skills.
    • Demonstrated ability to manage projects from conception to completion.Experience with project management tools and methodologies.
    • Ability to work collaboratively with cross-functional teams.
    • Familiarity with software development best practices and enterprise software architectures is a plus.
    Employment at HackerOne is contingent on a background check.

    HackerOne is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.
    This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    HackerOne Values
    HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.

    What We Do
    HackerOne closes the security gap between what organizations own and what they can protect. HackerOne's Attack Resistance Management blends the security expertise of ethical hackers with asset discovery, continuous assessment, and process enhancement to find and close gaps in the ever-evolving digital attack surface. This approach enables organizations to transform their business while staying ahead of threats. Customers include Citrix, Coinbase, Costa Coffee, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Microsoft, PayPal, Singapore’s Ministry of Defense, Slack, the U.S. Department of Defense, and Yahoo. In 2021, HackerOne was named as a ‘brand that matters’ by Fast Company.

    HackerOne is Digital FirstOur work is optimized for asynchronous collaboration, knowledge management, and decision-making. HackerOne is creating an industry, and to do that, we must employ the most creative, forward-thinking distributed talent in the market. Our remote model allows employees to contribute to our mission while providing time and location flexibility which are core elements to a healthy relationship between professional and personal pursuits.

    #LI-Remote
    #LI-MR1

    Apply Now

  • Senior Technical Support Specialist - India

    India Customer Success
    Position Summary 

    Technical Support handles inquiries from external and internal stakeholders through a support portal, providing essential and high-quality assistance to all HackerOne Users with a focus on issues escalated due to a need for technical assistance.

    Includes platform integrations troubleshooting and set-up, VPN troubleshooting, API assistance, and platform error troubleshooting

    Mission of the Support Team at HackerOne

    Provide world-class support through listening to & educating users. We strengthen the HackerOne community by providing honest answers to honest questions, assuming positive intent behind each interaction, and a willingness to find/create solutions. 

    #LI-Remote
    #LI-CK1

    Your Journey at HackerOne

    • Our Onboarding is two weeks. Week one focuses on building familiarity with HackerOne as a company, learning our tools, and meeting the team. Week two focuses on team processes & projects
    • 30 days: becoming familiar with the team, tools, and onboarding
    • 60 days: gain proficiency in handling and understanding tickets
    • 90 days: meeting ticket metrics and participating in projects, understanding of products and platform
    • Due to the nature of the Support Role within HackerOne, it has career paths that can lead to leadership roles or roles within other teams and departments

    Responsibilities

    • Ticket Queue 
    • Make sure that ticket Target Response Times are not missed 
    • Contact internal members as well as internal/external programs to acquire/gather information on tickets 
    • Investigate complex technical issues 
    • Use internal tools (Slack, Zendesk, Confluence, Gmail, Docs, Gitlab, Freshdesk) to communicate information, conduct research or liaise effectively with colleagues
    • Seek and get up-to-date information from internal as well as external resources on customer integrations and other technical subjects
    • Escalate appropriately, or make aware of urgent or essential matters to the engineering and other stakeholders 
    • Collaborate efficiently with the teams on complex issues, in order to provide timely updates and effective solutions to customers
    • Accurately enter data into ticket tracking systems
    • Assist CSMs and Customer Team members on troubleshooting calls
      • Provide Team and Department Support
    • Higher-tiered agents handle escalations from lower-tiered agents
    • Answers platform and ticket questions from lower level-agents via slack or zoom calls
    • Hold training for lower-level agents when they have questions about how to do something or how it works
    • Updating other teams on changes in technical support that may affect them
    • Keeps an eye out for escalations in the @support slack channel
      • Maintaining Support Knowledge Base
    • Create new articles and processes, based on the product and services updates
    • Finding and closing knowledge gaps through article creation 
    • Review and update old articles based on recent changes 
    • Follow a monthly KB maintenance schedule, so the database is kept up to date with the latest information
    • Recommend and drive change to technical documentation
      • Participate in Team Meetings and Projects
    • Take part in weekly team, manager and company-wide meetings 
    • Get informed about new guidelines and team/company roadmaps 
    • Provide team updates on matters 
    • Provide feedback and thoughtful input on important team or company decisions 
    • Get involved in team or personal projects and deliver with excellence 
    • Follow a monthly rotation schedule of agent’s responsibilities

    Who You Are

    • Tooling: Asana, Freshdesk or Zendesk, Gitlab, Confluence 
    • Great at written and verbal communication, are able to handle difficult situations, empathetic and have patience when assisting non-technical people with technical issues, collaboration mindset, problem-solving, adaptability, eye for detail 
    • You have API and integration troubleshooting experience
    • You understand the positives of adhering to defined processes and the value of proposing new approaches where there’s a need
    • You are happy to jump in where you are needed, whether that’s a busy queue or a call
    • Top three skills: Time Management, Self Starter, Critical Thinking
    • HackerOne is a digital first company, and all employees must be able to work and excel in a remote environment
    Employment at HackerOne is contingent on a background check.

    HackerOne is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

    This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    HackerOne Values

    HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.

    What We Do

    HackerOne closes the security gap between what organizations own and what they can protect. HackerOne's AttackResistance Management blends the security expertise of ethical hackers with asset discovery, continuous assessment, and process enhancement to find and close gaps in the ever-evolving digital attack surface. This approach enables organizations to transform their business while staying ahead of threats. Customers include The U.S. Department of Defense, Dropbox, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Lufthansa, Microsoft, MINDEF Singapore, Nintendo, PayPal, Slack, Starbucks, Twitter, and Yahoo. In 2021, HackerOne was named as a ‘brand that matters’ by Fast Company.

    HackerOne is Digital First

    Our work is optimized for asynchronous collaboration, knowledge management, and decision-making. HackerOne is creating an industry, and to do that, we must employ the most creative, forward-thinking distributed talent in the market. Our remote model allows employees to contribute to our mission while providing time and location flexibility which are core elements to a healthy relationship between professional and personal pursuits.

    Apply Now

  • Strategic Account Executive, West

    West Coast, United States Sales
    HackerOne is looking for a bright, highly motivated, self-starter with excellent communication and interpersonal skills to join our sales team. The Strategic Account Executive will focus on both New Business bookings as well as expansion of a portfolio of HackerOne's most strategic named accounts. The ideal candidate will have strong technical knowledge, the ability to effectively communicate with multiple stakeholders over the phone, through email and face-to-face, and shown success in operating with complex enterprise sales cycles.

    HackerOne offers a clear career path with various opportunities to learn and grow. This position will report to the Director NA Enterprise Sales.

    Your Journey at HackerOne

    • Responsible for full sales cycle from lead to close 
    • Territory will be a mix of named and greenfield strategic accounts 
    • Meet and exceed annual sales quotas 
    • Territory development skills and ability to generate and qualify customer leads
    • Conduct in person and online presentations and demonstrations of the HackerOne platform
    • Rapidly learn about Internet security, vulnerability coordination, and bug bounty programs
    • Work closely and collaboratively with Sales Development Reps to develop and implement appropriate prospect communication plans
    • Understand a prospect's needs and challenges to effectively communicate how HackerOne will address those needs or help solve those challenges
    • Use Salesforce for lead, account, and opportunity management
    • Maintain an accurate monthly and quarterly sales forecast
    • Properly transition new customers to our Customer Success team
    • Bring your strategies, learnings, and ideas to advance HackerOne's values, unique culture, and vision for the future

    Who You Are

    • 5+ years of software or web technologies sales experience selling to a technical audience (experience in the Internet security market and/or SaaS a plus)
    • Ability to manage a strong sales process using both in person and online presentation tools
    • Demonstrable experience over-performing in a fast-paced, high-velocity sales environment
    • Adept at understanding and articulating new technologies, and mapping the respective value propositions to customer needs
    • Excellent written and verbal communication skills
    • Evidence of over-achievement in past experiences
    • Strong work ethic and attention to detail
    • Competency with Salesforce
    • HackerOne is a digital first company, and all employees must be able to work and excel in a remote environment
    Employment at HackerOne is contingent on a background check.
    Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

    HackerOne is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

    This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    HackerOne Value
    HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.

    What We Do
    HackerOne closes the security gap between what organizations own and what they can protect. HackerOne's AttackResistance Management blends the security expertise of ethical hackers with asset discovery, continuous assessment, and process enhancement to find and close gaps in the ever-evolving digital attack surface. This approach enables organizations to transform their business while staying ahead of threats. Customers include The U.S. Department of Defense, Dropbox, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Lufthansa, Microsoft, MINDEF Singapore, Nintendo, PayPal, Slack, Starbucks, Twitter, and Yahoo. In 2021, HackerOne was named as a ‘brand that matters’ by Fast Company.

    HackerOne is Digital First
    Our work is optimized for asynchronous collaboration, knowledge management, and decision-making. HackerOne is creating an industry, and to do that, we must employ the most creative, forward-thinking distributed talent in the market. Our remote model allows employees to contribute to our mission while providing time and location flexibility which are core elements to a healthy relationship between professional and personal pursuits.

    #LI-Remote
    #LI-EG1

    Apply Now

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